merak123 Casino & Sportsbook Data Care

This page describes what we collect when you use merak123 and how we keep that data protected. We at merak123 process personal information (email, phone, identity documents, payment details, betting history) only to operate our platform, verify your account, settle withdrawals, and comply with applicable law. Your data is encrypted in transit and at rest. We do not sell your information to third parties, though we share essential details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) and fraud-prevention partners only to complete your transactions.

merak123 respects your privacy rights. You can request access to your data, correct inaccuracies, or ask us to delete your account (subject to retention obligations). Our privacy practices follow standard data-protection principles: we collect only what we need, we keep it secure, and we retain it only as long as necessary. If our servers sit outside your jurisdiction, we apply the same protection standards we would within your region.

Services on merak123 are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law and its data-protection requirements.

What We Collect at merak123

Account and Identity Data

When you register on merak123, we collect your email address, password (hashed), full name, date of birth, phone number, and preferred language (Indonesian or English). Before your first withdrawal, we ask you to upload identity documents: a clear photo of your national ID (KTP), passport, or driving license, plus a selfie with your ID. We also collect proof of address (utility bill, bank statement, or lease agreement). We at merak123 store these documents securely and use them only for account verification and compliance with anti-money-laundering (AML) regulations.

Payment and Transaction Data

We collect payment method details (your chosen e-wallet account, bank account number, or QRIS reference) only to process deposits and withdrawals. merak123 never stores your full credit card or e-wallet password. We store transaction timestamps, amounts, status (pending / completed / failed), and settlement method. We keep a complete betting history—game type (Liga 1 match, live blackjack, Aviator slot), stake amount, odds, outcome, and payout—for audit and dispute resolution.

Technical and Behavioral Data

merak123 logs your IP address, device type (mobile, tablet, desktop), browser type, and operating system. We track login times, session duration, and which games you access. This data helps us detect suspicious activity (multiple login attempts from different countries, unusual stake patterns) and improve our platform. We use cookies and local storage to remember your language preference and keep you logged in between sessions.

Note: We at merak123 do not track your browsing outside our platform. Cookies from merak123 stay within merak123; we do not share them with advertising networks or external tracking services.

How We Use and Protect Your Data on merak123

Our merak123 Data Use Policy

We at merak123 use your data to:

Verify your identity and process account registration.
Process deposits (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and withdrawals.
Settle bets and calculate payouts on football (Liga 1, Piala AFF, Champions League, Premier League), live-dealer games, esports (Mobile Legends, Free Fire, PUBG Mobile), and slots (Aviator, Sweet Bonanza, Fortune Tiger, Mahjong Ways).
Investigate disputes and resolve complaints within 2 hours on business days (via our help center).
Detect fraud and suspicious activity (unusual login patterns, large unexpected stakes).
Comply with local gaming regulations and anti-money-laundering laws.
Send you account notifications, settlement confirmations, and security alerts.

merak123 does not use your data for marketing email unless you opt in. We do not sell or rent your personal information to third parties. We may share aggregated, anonymized data with our analytics partners (e.g., "users in Jakarta account for X% of Liga 1 bets"), but never individual identity details.

Security and Data Protection at merak123

We at merak123 encrypt all data in transit using TLS 1.2+. Your account balance is held in segregated trust accounts, separate from our operational funds. Your identity documents are stored in encrypted vaults and deleted after seven years (or earlier if you request it). merak123 employees access your data only when needed to process your transaction or resolve your dispute.

We implement two-factor authentication (2FA) mandatory on first login to merak123. We also monitor login activity; if we detect an unusual login (new country, new device), we may ask for additional verification via email or SMS. If you lose access to your registered email or phone, merak123 support can help you regain account access within 1 hour on business days by verifying your identity details.

Data Retention: We keep your account data (betting history, transaction records, identity documents) for seven years for regulatory compliance, then delete it. You can request earlier deletion by contacting merak123 support.
Third-Party Access: merak123 shares payment details with payment processors (mobile banking, local payment, online payment, etc.) only to complete transactions. We share identity data with compliance partners only for AML verification.
Data Breach: If merak123 discovers a data breach, we notify affected users within 24 hours via email and offer free fraud monitoring. We also report the breach to relevant authorities.

Your Rights at merak123

You have the right to access all data merak123 holds about you. Submit a request via our help center with your account email, and we provide a complete data download within 5 business days. You can also request correction if your stored information is inaccurate (e.g., outdated phone number).

You can delete your merak123 account at any time via Account Settings. We delete your account data within 30 days, except where we must retain it for legal or regulatory reasons (AML checks, dispute records, transaction history for accounting). If you delete your account during an active withdrawal process, merak123 completes the withdrawal and then deletes your data.

merak123 respects withdrawal requests for specific data types. For example, if you ask us to delete your betting history while keeping your account active, we can do so. However, we retain minimal data (email, payment method, account balance) to keep your account functional.

Cookies and Tracking on merak123

merak123 uses cookies to maintain your login session and remember your language preference. These are "session cookies" that expire when you close your browser, plus persistent cookies (valid 30 days) that let you stay logged in across visits. We do not use tracking pixels, advertising cookies, or cross-site cookies. Your merak123 cookie data stays within our platform and is not shared with external advertisers.

If you disable cookies in your browser, merak123 still works, but you will need to log in each time. We at merak123 do not track your activity outside merak123, and we do not build a profile of your broader internet habits for targeted advertising.