merak123Frequently Asked Questions

On the merak123 login page, click the "Forgot password?" link. Enter the email address or username associated with your merak123 account. We at merak123 send a password-reset link to your registered email within subject to verification. Click the link, enter a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact merak123 support via live chat or email. If you have lost access to your registered email address, merak123 support can help you regain account access by verifying your identity documents (KTP, passport, or driving license) within 1 hour on business days.

Before your first withdrawal from merak123, we require KYC (Know Your Customer) verification. Upload a clear photo of your national ID (KTP), passport, or driving license (front and back), a selfie holding your ID, and proof of address (utility bill, bank statement, or lease agreement dated within the last three months). All documents must be in color, legible, and not expired. merak123 reviews your documents within 24 hours on business days. If any document is unclear or missing, we notify you via email and ask you to resubmit. Once merak123 approves your KYC, your account is unlocked for withdrawals. You can upload documents via Account Settings > Document Verification on merak123.

merak123 accepts deposits from our welcome offer (minimum) to our welcome offer (maximum) per transaction. account preferences vary slightly by payment method. DANA, e-wallet, mobile banking, local payment, and online payment typically support deposits up to our welcome offer per transaction, while e-wallet and direct bank transfers (mobile banking, local payment, online payment, e-wallet) allow up to our welcome offer. merak123 processes e-wallet deposits (mobile banking, local payment, online payment) within subject to verification. Bank transfers and e-wallet deposits may take subject to verification depending on your bank's processing time. There is no deposit fee charged by merak123. If you need to deposit more than the single-transaction limit, you can make multiple deposits. Contact merak123 support if you have questions about account preferences for your specific payment method.

If your deposit does not complete within the expected time window, merak123 automatically refunds the amount to your original payment method (mobile banking, local payment, online payment, bank account, etc.) within 24 hours. You will receive a notification from merak123 via email and in-app alert. If 24 hours pass and you have not received the refund, contact merak123 support with your transaction ID (visible in your Account > Transaction History). For withdrawals, merak123 processes requests within 5 business days after KYC approval. If your withdrawal is delayed beyond 5 business days, merak123 support investigates the issue with your bank or payment processor. Provide merak123 support with your withdrawal request ID and registered bank account details so we can trace the transaction.

Email merak123 support at [email protected] with your account email, the subject of your question, and any relevant transaction IDs or screenshots. merak123 replies to all emails within 24 hours on business days (Monday–Friday, 08:00–17:00 Jakarta time) and within 48 hours on weekends and public holidays (Idul Fitri, Idul Adha, Imlek). For urgent issues (account locked, large withdrawal pending, suspected fraud), use merak123 live chat instead — response time is subject to verification. You can also visit the help center to submit a ticket or start a live chat session. merak123 support is available in Indonesian and English.

merak123 covers major football leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, La Liga, Serie A, Bundesliga, and Ligue 1. We at merak123 also list MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). For each match, merak123 offers multiple bet types: match result (1X2), over/under goals, both teams to score, handicap, and live in-play betting. Odds are updated by the minute as the match progresses. You can browse all available markets in the merak123 app or web browser under Sports > Football or Esports. Live matches show a countdown timer and current score. If a market you want is not listed, contact merak123 support and we may add it in a future update.

merak123 offers a new-account welcome bonus on your first deposit. The exact bonus structure and terms apply — check the Promotions page in your merak123 account after registration for current details. Bonuses typically require a minimum deposit and a playthrough condition (betting the bonus amount a set number of times before withdrawal). merak123 does not advertise fixed bonus amounts; instead, we describe offers as "an attractive welcome bonus" or "a new-customer deposit match." All bonus terms are listed in the terms and conditionsIf you have questions about whether you qualify for a bonus or how to claim it, contact merak123 support via live chat or email. Bonuses are subject to merak123 verification and may not be available in all jurisdictions.

merak123 encrypts all account data (email, password, identity documents, payment details, betting history) in transit and at rest using industry-standard encryption. Your password is hashed and never stored in plain text. merak123 does not sell your personal information to third parties. We share payment details with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to complete your transactions, and identity documents with compliance partners only for anti-money-laundering verification. merak123 retains your data for seven years for regulatory compliance, then deletes it. You can request access to your data, correct inaccuracies, or ask for deletion by contacting merak123 support. For full details, see our privacy policymerak123 services are available only where local law permits.